Serving all of Johnson County, Kansas

the online garage - we pick up your car

FAQ

Frequently Asked Questions

Q:  How does clutcher.com work?


A:  We pick up your car!  You stay productive at your work, home, or business.  We return your vehicle once your scope of work is completed.


Q:  What services does clutcher.com offer?


A:  Clutcher.com offers a wide array of vehicle services including everything from oil changes to complex vehicle diagnostic and repair services.  We even offer wash and vacuum service.  All services are completed without the need to ever leave your office or home.  See the services tab above  for a complete listing of our standard services and pricing.


Tip:  We recommend using the service categories and sorting by price when selecting services.


Q:  What is the service area for clutcher.com


A:  The current service area for clutcher.com includes the cities of Olathe, Overland Park,  Lenexa, and the balance of Johnson County.  Call to check availability for nearby locations.


Q:  How do you transport my vehicle?


A:  We offer trailered transport and also drive-away service.  For trailered transport, we utilize late model transport trailers that have been specially designed to provide the best possible protection for customer vehicles.  In fact, top dealerships and show car owners alike rely on the same trailer model that we use.  We will determine the best option for each customer order based on vehicle requirements, customer needs, and schedule.


Q:  A co-worker of mine told me that you are unable to transport her vehicle by trailer.  What do you do in that case?


A:  Our custom designed trailering system works for about 85% of consumer and fleet vehicles.  For vehicles that we cannot accommodate with our trailering system, please contact us to discuss options for your specific vehicles.


Vehicles that we typically do not transport by trailer:


  • Heavy duty vehicles weighing over 6,500 lbs. - including most diesel pickup trucks (F-250, F-350, Ram 2500/3500, and Chevrolet / GMC 2500/3500)
  • Very low profile vehicles including vehicles with suspension lowering kits and some high performance sports cars.
  • Vehicles over 21 ft. total length
  • Vehicles currently valued at over $65,000.


Q:  Is clutcher.com insured?


A:  Yes.  Clutcher.com carries insurance for the trailered transportation of vehicles and also for garage operations including driving customer vehicles for diagnostic and repair validation purposes.  While the vehicle is in the care and custody of independent service providers, the garage keepers policy of the applicable provider covers the vehicle.


Q:  Where does my car go after you pick it up?


A:  Clutcher.com partners with independent service providers who have a proven reputation for quality and value.  This allows us to provide a one stop shop for our customers where we can offer diverse services ranging from oil changes to complex vehicle diagnostics, and even wash and vacuum services.  All vehicle service locations are within the Johnson County, Kansas service area.


It is our standard practice to inform vehicle owners of the location of services by text message.  We plan to upgrade to integrated GPS tracking soon.



Q:  I recently had my car repaired and it was taken to a different location than previous appointments.  Why is that?


A:  For vehicle repairs, it is sometimes possible to save vehicle owners money by utilizing specific service providers.  One of the great features of using our service is that you can often benefit from our convenient pick-up service and still save money on repairs!  We work hard to provide you the best value for your dollar so that we can maintain a long term customer relationship.


Q:  Is clutcher.com affordable?


A:  Yes!  Clutcher.com is driven by customer value, but don't take our word for it.  We price our services to win your business and we encourage you to compare our written price quotes to the competetion.


Q:  How much does it cost?


A:  Pricing for each of the standard services we offer (oil changes, wash and vacuum service, etc.) is clearly spelled out on our website "Services" page.  Please keep in mind when comparing prices that our listed price is the total price and you will not find any surprise fees or surcharges on your bill.  We recommend asking other service providers that you are considering if they can make the same claim.


For general service and repairs, we provide complimentary inspections and written repair quotes e-mailed straight to your inbox.


If you have a particular concern such as squeaky brakes or leaking fluids, or already know exactly what you need, just let us know and we will provide you with the most competitive price quote possible.  This will be provided for free, and with no obligation, and no sales pressure.


If you require a technical vehicle diagnostic for a check engine light, or transmission issue, you will have the option of purchasing a vehicle diagnostic service.


Please also keep in mind that If you have been quoted a service by another repair shop, a second quote may save you hundreds of dollars on a significant repair!  We know of no other company that offers you the peace of mind of knowing you found a great value without the hassle of driving your car all over the city.


Q:  How can clutcher.com be competitive on repair pricing and still offer free vehicle pick-up and return?


A:  Our business model allows us to utilize partner shops with specialized expertise and equipment that meets each customer's exact needs.  This allows us to provide highly efficient service at a competitive price.


Q:  Every time I take my car in for a $20 oil change, I walk out the door with a $250 credit card charge.  What gives?


A:  Boy, if we had a nickel for every time we heard this story...  At clutcher.com, we don't up-sell our customers and we don't add hidden fees.  The price you see on the services page is the price you pay at the online checkout.


Q:  Does clutcher.com have a retail location where I can drop my car off?


A:  No.  Clutcher.com does not maintain retail locations.  Instead, we provide the ultimate time saving convenience by picking your car up at your office, home, or jobsite.   We may use a number of service shops, including our own, as well as car wash/vac locations, and even specialty repair shops.  This ensures that you get great service and quality at a highly competitive price.


Q:  What about quality?


A:  We believe that clutcher.com offers one of the best quality programs in our industry.  We have extensive experience in quality control, and we hold ourselves and all suppliers to our high standards.  Whether you plan to drive your car for 20,000 miles or 200,000 miles, clutcher.com can get you there.



More Questions?

We are just a phone call, text message, or e-mail away, and we always take time for our customers questions and concerns.


1-800-851-4640

customercare@clutcher.com

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